Exceptional Strata Managers on the South Coast and Far South Coast NSW
Testimonials
Discover what our clients are saying about NSW Strata Specialists. Our testimonials highlight the dedication and expertise we bring to each property we manage. From efficient problem-solving to exceptional customer service, our clients' experiences reflect our commitment to excellence. Read on to see how we've made a positive impact in their strata communities.
Melissa Franzen demonstrates all of the management qualities and personal attributes demanded of an effective Body Corporate Manager; amply exhibiting the necessary knowledge, skills and performance attributes, and accompanied by the relevant technical knowledge and personal qualities demanded of this role. Melissa Franzen, has managed the Body Corporate at Aquarius Apartments SP 43518, Tuross Head, for over 7years.
During that time, she has consistently demonstrated her ability to perform her responsibilities as a Manager efficiently and effectively, and uphold the interests of Members in all respects. Melissa and her team are very pleasant to deal with and demonstrate a well-informed familiarity with all aspects of Body Corporate Management; including a sound understanding of the obligations under the NSW Unit Titles Ordnance. Responses to any queries raised by Members are addressed promptly, provide effective solutions and are accompanied by knowledge and advice that is relevant and current.
Management and oversight of various repairs and improvements in the Complex, are handled effectively; based on an excellent knowledge of which trades persons are relevant to the job at hand, expeditious provision of competitive quotes and careful oversight of job conduct. In the execution of their responsibilities, Melissa and her staff provide an excellent service in all respects, with a 'hands on' management style that achieves efficient and effective outcomes that enhance the Complex and nurture the interests of Members."
- Paraskevi and Robert
I am very impressed with the services provided by Melissa Franzen and (NSW Strata Specialists) as managers of 'The Peak' strata management plan.
Melissa is very professional and extremely knowledgeable in all things strata. In her dealings with both owners and tenants, I have always found her to be firm, fair and friendly.
As a member of the Strata Committee, I have observed that she is particularly adept at managing strata meetings for which she is always well prepared and has a talent for getting to the nub of issues and resolving differences of opinion. I believe that 'The Peak' is fortunate to have Melissa as our Strata Managers.
- Stephen
"These words are written in order to commit to writing how much Ken and I have appreciated the work of Melissa and her team with regard to the management of our property at "High Central", 12-16 Pacific Street Batemans Bay. Both Melissa and all her various staff have always put themselves out to help me, in particular, in my capacity of being on the Committee of our complex since 2005 until now. Nothing was too much trouble and both Melissa and her team offered to make themselves available at any time of the day or night should any occasion arise. At one time when I sought advice from them, they even told me that they would personally visit my unit if I needed them, even if it was in the middle of the night!
I will never forget that offer as I very much doubt any other Strata Managers would offer their time so generously. Even at difficult times in AGM's, when it would have been easy for them to lose their "cool", they always maintained calm and patience and it was also comforting to know the extent of their knowledge of Body Corporate Law, as they were second to none in such matters. Whether it be by personal visit to their office or by telephone, they were always personable and willing to help out to the best of their ability as soon as they possibly could. This made being on the committee so much easier, and thus the reason why I was on it for so long.
Another reason I appreciated their services was because they had visited our complex enough times to be 100% familiar with any issues which arose, whereas I was told by others in the area that their Strata Managers did not have such knowledge of their complex, so this was another reason for us to have complete confidence in any advice that Melissa and her team offered to me personally or to the rest of the committee.
After 18 years of being on the committee, I have now recently resigned to give someone else the chance to fill my shoes, but I have no doubt that they will soon fit in with the help of Strata Partners to guide them, and I wish our Strata Managers every good wish as they maintain the high standard they have always set in managing our units."
- Raylyn and Ken
"My name is Georges Savanah, and I am an owner and resident at Norfolk Gardens, Batehaven 2536, I am also a member of the Owners' Committee. NSW SS are our Strata Manager. Melissa Franzen heads the able strata administration team at South Coast Property Specialists, and over the nearly six years that I have been a resident here, I have had dealings with her and her staff on numerous occasions.
Well lead by Melissa, the team gives us excellent service, and have been at our disposal at any time. Melissa's local knowledge is without peer and she has helped us find tradespeople and other services at the drop of a hat. I have always been warmly welcomed when I have had reason to drop in at her offices. NSW Strata Specialists (formally South Coast Property Specialists) have been our Strata Manager for quite a while, and any queries or requests for attention in areas they have responsibility for, are always attended to promptly.
The fact that the buildings are in good repair, and the gardens and swimming pool always shipshape, attest to their professionalism. Practical considerations aside, Melissa Franzen has proved herself adept at all aspects of Strata Administration. She is well versed in Body Corporate Laws and other ancillary matters such as Local and Shire Council rules and regulations; she keeps us well informed at our AGMs. l, personally, am very pleased to have dealings with Melissa because I know that at any time she has 'my back'."
- Georges Savanah
"I have known Melissa Franzen for 4 to 5 years, in the context of my being a Unit owner and Executive Committee Member of the 'Somers' strata complex at Batehaven. Over these years I have had several contacts and communications with her: at Annual General Meetings, an Extraordinary General Meeting and on various ad-hoc other occasions. Over all those times, I have found Melissa to be friendly, polite, effective and on top of her work as a Strata Manager, taking the initiative where circumstances warranted.
A special commendation should go to Melissa for her service to Somers during the COVID-19 years. Melissa and her team at were instrumental and at the forefront of handling COVID at Somers, including advising all owners and residents of SCPS as the principal contact, on the necessity for maintaining social distance', 'personal health monitoring and sanitising', and the erection of signs advising any visitors with colds etc of their obligations to avoid contact with Somers' residents. Her commitment could not have been greater. Unassuming in many ways, Melissa has the right interpersonal skills, attitude and work ethic that enable her to engage effectively with residents, owners, trade and businesspeople, and police and regulatory authorities, as and when necessary. To illustrate, Melissa recently had cause to convene and chair an Extraordinary General Meeting of Somers' owners and residents, over an unpleasant incident of a serious complaint against the residents of one unit. It was a difficult meeting to manage the sort of meeting one would envisage to happen only very rarely. Melissa stayed composed throughout, keeping the meeting on track, and controlled; while not losing sight of the rights, responsibilities, sensitivities and concerns of all the attendees. Her knowledge of Strata law, procedures, etc was quite apparent and respected by all.
A further example would relate to her handling of a current complaint involving alleged damage to a ground floor unit arising from renovations to an upstairs unit; my observation of Melissa's handling to date has been similar to the above.
From an external standpoint I believe Melissa is a fine and caring manager of her staff; as evidenced by staff retention and her interactions with them at Annual General Meetings.
Melissa is relaxed and confident about informally contacting individual Strata Committee members to ask for their advice on potentially difficult and sensitive matters. She also has a solid network of contacts in the Batemans Bay area, which can be advantageous from time to time; eg for the installation of CCTV and other security matters at Somers.
I value Melissa Franzen for her work as Strata Manager of Somers."
- Brian Leonard
Contact Franzen now on 02 4475 0800 to discuss your property needs and benefit from our trusted services.
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